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Crap union call center and terrible workflows and systems. Just be glad you don't have a bundle with Direct Tv. It's fine until you try and make any type of change. I'm so relieved to have Comcast at a decent rate. Personally I couldn't be any happier with the service I've had with my Verizon cell. I don't get why they can do that so well and be so horrible with cable services.
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