Bad Experience with Cabelas Customer Service

[likwid]

Ross Pescadors?

Call Ross.
They'll replace them.

[Finaddict]

Too late, but I took the suggestions from Raven and had a decent conversation ... they gave me partial refund and the store credit ... so it will work out ... I had already returned the pliers, so there's not much I could have done ... the other thing is that the person last night was not interested in helping ... apparently I called 15 minutes before closing ... so she was more interested in leaving than helping.

The two people I spoke with this morning were much more friendly and helpful ... took a long time, but it got resolved.

[spence]

Generally speaking, unless you're really trying to screw them over...the consumer will always win in these situations as long as you don't quit. Especially with the bigger companies like Cabelas.

-spence

[Finaddict]

Yeah ... I was just taken back a bit by the reaction of the woman yesterday evening ...

[Raven]

sometimes your Button gets pushed for all the wrong reasons...

so anybody out there have the best IDEA for cutting BRAIDED LINE?

and By the way ANDY, my wife spent many years working in PUBLIC SERVICE JOBS

now she deals with people internationally everyday

i have learned allot from her

and my DAD

He used to trade millions of dollars in BONDS every day
so he knew a thing or two about getting results

i used to LOVE watching him rattle their cages and go right to the top of the food chain
with his excellent technique and negotiating style.

MY favorite line of his was.... LET ME SPEAK TO YOUR SUPERVISOR ! get him or her on the phone.

he was a powerhouse... LOL

[Finaddict]

Craig ... yeah that is a good one ... but I must say I only tried it once, maybe twice, but the time I am thinking of didn't go so well ...

... I was waiting in the Miami airport on my way to a tradeshow in New Orleans ... overloaded with too much stuff for the show, should have packed more of it or sent it ahead.

Wanted to ensure I got the first seat on the plane ... so i was watching the gate desk for when the clerk came on ... it was before it was done on the Internet ... so the guy shows up to the desk ... I run over with my arms full ... including a hard copy of the Tom Wolfe book, "A Man in Full." An extra large book, not ideal for traveling with ...

... added to that, I had just taken my insulin to be ready to eat lunch, but the guy came up and I postponed my eating ... which was a mistake ...

... the guy told me it was too early, I said, if it's okay, I will just read my book right here .. and laid my gigantic book on the counter ... the dude put his brief case on top of my book with intention ... it caught me the wrong way ... talk about pushing buttons ...

... I said F#*@ You, let me speak with your supervisor ... the guy came around the counter looking like he wanted to fight, he was about four inches taller than me ... we sat nose to nose for a few minutes and then he said come this way ...

... we walked over to a police officer ... as we were approaching, the guard dropped his head back and rolled his eyes like this guy had done that a lot ... he started to shake his head ... the guy said he felt I was a risk to the flight and he was not comfortable with me flying ...

... when the guy walked away, the gaurd muttered that this particular person was a total a$$ and said that we needed to go downstairs get the manager and he'd put me right back on the flight ...

... when we went downstairs to the ticket counter, the guard explained what had happened, the manager was furious ... he started calling the desk upstairs to get the guy to let me on the flight, but the guy didn't answer it ... that infuriated the manager even more ... so I was sitting there, overloaded with too much work related stuff, a giant book and low blood sugar ...and that airline manager was not pleased, not at me but the shnook at the desk upstairs ...

... I asked him why he just didn't walk upstairs and teach that guy a lesson ... the manager wasn't allowed to leave his post ... so I wound up jumping on the next flight about an hour-and-a-half later ... which was a pain ...

... but it's one thing that I won't do again, no how much of a jerk the desk clerk happens to be on a flight ... actually, they tend to be pretty cool for the most part, as they want to passengers to get on the planes and out of their hair ... but foul language doesn't do much good in those situations. That was in the mid-1990s.