Bad Experience with Cabelas Customer Service

[Joe]

Really, if we remove the bad advice about the pliers, you were treated well. I know this has become something more personal to you, but that never would have arisen if we remove the original issue. Kind of like a pitcher who would have been out of a jam had it not been for a fielding error that leads to a big inning.

If you want to shop at Cabela's and save some money that's cool - but accompanying the savings is the assumption that the buyer must be educated. You just need to have done your homework and been as sure about your purchase of a big ticket item beforehand as you are about a package of Storm Swim Shads.

[spence]

Wait...

Do I read this to mean that you paid $100 for a pair of pliers that didn't function as advertised, yet when you returned them they only refunded you $50 because they already gave you $50 for the boots?

If so, I'd get my other $50 back. That's unacceptable.

-spence

[Finaddict]

Originally Posted by spence

Wait...

Do I read this to mean that you paid $100 for a pair of pliers that didn't function as advertised, yet when you returned them they only refunded you $50 because they already gave you $50 for the boots?

If so, I'd get my other $50 back. That's unacceptable.

-spence

That's my complaint ... yes, that they short changed me $50, not even $50 because they also gave me a store credit. I can use that in the future, and if they gave me the full $100 credit, I would have been slightly miffed, but I could have used it for other stuff that I actually need ...

... that is why I am getting my panties in a bunch, and the other mistake was that I mailed it back ... they are supposed to be calling me back today ... we will see how it goes, but yes, I will use the power of thousands of fishermen and more ... as making news is my business ...

[likwid]

Ross Pescadors?

Call Ross.
They'll replace them.

[Finaddict]

Too late, but I took the suggestions from Raven and had a decent conversation ... they gave me partial refund and the store credit ... so it will work out ... I had already returned the pliers, so there's not much I could have done ... the other thing is that the person last night was not interested in helping ... apparently I called 15 minutes before closing ... so she was more interested in leaving than helping.

The two people I spoke with this morning were much more friendly and helpful ... took a long time, but it got resolved.

[spence]

Generally speaking, unless you're really trying to screw them over...the consumer will always win in these situations as long as you don't quit. Especially with the bigger companies like Cabelas.

-spence

[Finaddict]

Yeah ... I was just taken back a bit by the reaction of the woman yesterday evening ...