Comcast VS Verizon

[rhahn427]

I have my bank make an automatic payment to Comcast for a specific amount and I never look at the bill. I didn't know that I had a special rate that ended. I discovered this 3 Months later. I called Comcast and told them that I didn't know that that was a special rate and that the special rate was all I was willing to pay so if they wanted my business they would credit me back those additional charges and keep me at the old rate. Otherwise I would pull out their service and go with their competitors ......... I went up 2 levels in their customer service people but I got my credit and my service at the old price.

Comcast is afraid of losing your business and will do almost anything to keep it ...........

[ProfessorM]

I did the same. The special I had ended and they never said anything. All of a sudden my bill was way more. I called and said wtf. You don't tell my plan was up. They apologized and they took 2 months of the extra charges off the bill.