Dunkin Donuts- The Last Straw

[BigFish]

MAC....can't blame you a bit! They have so many "40" IQ idiots working in DD now its pathetic! Sadly its not just there....its everywhere! Customer service is at an all time low! Problem is they "DO NOT PAY ATTENTION"! I go in all the time and ask for 1 simple thing.....a "Great One" with no sugar, extra cream, very, very light! They can not absorb that tiny bit of information and then they ask you again and they still screw it up! Sad...truly sad!

[spence]

Isn't that why you're supposed to leave the bill on the register until change is made so you don't forget?

While this was probably unintentional, I've had several instances where I'm sure it was someone out to scam me. Always pay attention or even get into a habbit of saying what bill you're paying with.

-spence

[Slingah]

the coffee is mediocre at best with usually bad service...
If I could only make donuts at home...

[FormerUser]

I gave up on "Dump and Dognuts" a long time ago.Imo it hasn't had any redeeming qualities for quite some time.It did once but not now.

[EricW]

That really stinks Mac. I don't drink coffee or eat donuts so luckily we only go in there for an occasional bagel. Customer service at just about everywhere has gone right down the toilet over the years. The language barrier and just plain stupidity just amazes me.
Just shows you the higher ups dont seem to care about what kind of service the customers are getting.
I got some bad service at a baskin robbins a couple years ago which is owned by the DD people. I went online found the customer service # and gave them a call. They were very nice and sent me out a handful of gift certificates, about 10.00 worth.