Cr-Apple

[JohnnyD]

Originally Posted by RIJIMMY

Spence - why is there ALWAYS a line at the apple store in the customer support line? Why when I called apple support, before asking me what my problem was, the phone rep tried to sell me $79 support plan? For something that is supposed to be intuitivie, they sure put a lot into support and apparently people need it.

The Apple Marketing and PR force has trained Apple product users to always assume "well it must be something I did wrong. Can't be my Apple product."

If Apple is so great and meticulous with design, how exactly did something so simple like the whole antenna issue occur with the iPhone 4. Then, Apple tried telling people "well you're holding it wrong," just another way of reinforcing the "we are perfect, users are stupid" brand.

Like I said before, the iPod and iPhone were groundbreaking. There is a lot to be commended for being first-to-market with those types of products. However, let's also keep in mind that it's not really the products that are the source of Apple's success, but the way in which they made purchasing music easier and then pigeon-holed users into using iTunes for all their Apple products. The iPod may have just been another mp3 player if it wasn't for iTunes.

[spence]

Originally Posted by JohnnyD

Like I said before, the iPod and iPhone were groundbreaking. There is a lot to be commended for being first-to-market with those types of products. However, let's also keep in mind that it's not really the products that are the source of Apple's success, but the way in which they made purchasing music easier and then pigeon-holed users into using iTunes for all their Apple products. The iPod may have just been another mp3 player if it wasn't for iTunes.

Like I said, they Apple is focused on the entire user experience.

What you see as being "pigeon-holed" they see as industry transformation. It's funny, people complain about how constraining Apple products are and they end up using them anyway

-spence

[RIJIMMY]

Originally Posted by spence

Like I said, they Apple is focused on the entire user experience.

What you see as being "pigeon-holed" they see as industry transformation. It's funny, people complain about how constraining Apple products are and they end up using them anyway

-spence

itunes was just stolen from napster

[JohnnyD]

Originally Posted by spence

Like I said, they Apple is focused on the entire user experience.

What you see as being "pigeon-holed" they see as industry transformation. It's funny, people complain about how constraining Apple products are and they end up using them anyway

-spence

Weird, I thought you said (emphasis mine):

The effort that goes into industrial design is incredible. It's why that Apple product looks better sitting on the table and feels better in your hands...it's part art part machine.

At least with all "the effort that goes into industrial design," the iPhone 4 feels good in my hand before the faulty antennas drop my calls. Definitely some impressive industrial design there.

The same thing is happening to Apple right now with the Android platform that happened to them 20 years ago with Windows. The way Apple stifles a user's options will cause them to fall back, once again, into obscurity. Their stranglehold on how users are able to utilize products like the iPhone and iPad will result in people moving towards a more open platform that provides more flexibility.

Android already holds more smart phone market-share than the iPhone and that's with the somewhat recent release of the 4S. Unless Apple hurries up with a 4G compatible version, the disparity will only grow.

[GregW]

Originally Posted by JohnnyD

will cause them to fall back, once again, into obscurity.

I like some Apple products and don't like others.
But , I hope you don't actually believe that.