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I used to have a job supporting dell laptops in a fairly large business environment (over 2000 users). I'm not a fan. Not to say they are all bad, just hit or miss. I was surprised at the number of craptops that came across my desk though. Prior to the dells, we had compaqs and they were definitely made a little better, as far as quality of materials goes. Compaq became HP, so I would look there possibly. I have a ibm/lenovo laptop now through my current job and it seems pretty well made. I'm not doing pc support anymore and the company I work for is much smaller, so I can't comment on overall quality numbers wise. I think any manufacturer has a percentage of equipment that is going to fail unexpectedly and a percentage that will run flawlessly for years. These laptops are all made overseas, and it is difficult to gauge quality from one brand to another. I would stick with a major company that keeps up with driver downloads and a decent support web site. Dell and HP are both in that catagory.
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