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It's really amazing that most (if not all) companies in the service industry will bend over backwards to accommodate the customer, and they wonder why they have a hard time retaining employees?
It's equally amazing that these same companies will WASTE time and money to RE-TRAIN their employees to deal with customers (in otherwords, kiss a$$ with a sheet-eating grin) because their business is doing poorly.
Gee, if customers knew that no BS would be tolerated the moment they walk in the door, if they knew that you will be treated in the same manner that you treat our employees, if they knew that the customer ISN'T ALWAYS RIGHT, then maybe you could turn more profits than personnel?
Do these companies realize that if you piss on or neglect an employees' basic civilized rights at work, that eventually you will have made more enemies than customers? W@ord of mouth can really do a number for a business, whether good or bad!
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